Closing Your Velobet Account and Balance

How to Close Your Velobet Account

We handle account closure requests through the same 24/7 live chat and email support that covers every other account query, reachable via the Contact button on every page of Velobet Casino. There is no separate closure form: a message to our support team is enough to start the process, and we confirm back once the account is closed.

What Happens to Your Balance

Any balance that has not yet cleared our wagering requirements can be requested back within 14 days of the activity that created it, or within 30 days if the account was accessed by someone other than the owner. We ask for ID within 5 days of that request, and an admin fee of up to 20% may be deducted from the amount returned. Once funds have been played, the stake itself is not refundable, and if a bonus is cancelled or expires before its wagering is finished, both the bonus and any winnings it generated are removed before the remaining balance is settled.

Some closures start on our side rather than the player's. Shared wallets or accounts used by more than one player are closed with a 20% settlement fee taken from the balance, players in Russia or Belarus have their accounts closed with the balance retained rather than paid out, and politically exposed person accounts may be closed with a 20% admin fee charged on deposits that are returned.

Can a Closed Account Be Reopened?

Closure outcomes depend on why the account was closed. A shared account or wallet, a sanctioned-country account in Russia or Belarus, or a politically exposed person account are closed by us directly, and the fees described above are final once applied. Closures in Georgia are handled the same way, with deposits refunded minus a 20% deduction rather than paid out in full.

Any refund tied to voluntary closure is processed like any other withdrawal: once approved, the money reaches the player within 3 banking days, with a minimum withdrawal of £10 or its currency equivalent. Where a bank transfer is involved, an intermediary bank fee of up to £16 can apply on top of the admin fee already deducted from the balance. A £200 balance returned after a 20% admin fee, for instance, would be paid out as £160 inside that 3 banking day window. Standard withdrawal limits still apply to any payout linked to closure, up to £7,500 a week and £15,000 a month. A balance above £15,000 may be paid out in monthly instalments of up to £15,000 rather than as a single transfer.

Records connected to a closed account, including the identity documents used to verify it, are kept for 10 years, and any dispute about a closed balance is handled under the governing law stated in our terms, dated 07/03/2025, which is that of Curaçao.

Before You Request Closure

A few practical steps make closure faster and help you avoid losing money to fees that only apply when wagering, verification or a bonus is left unfinished.

1. Withdraw any balance you want to keep first; the minimum withdrawal is £10 or its currency equivalent, and approved payouts arrive within 3 banking days.
2. Finish wagering on any open deposit bonus or crypto welcome offer first: standard deposits must be wagered 1x before withdrawal, while the crypto welcome bonus carries a 35x rollover to clear within 30 days, and a bonus still active when it is cancelled or expires is removed along with any winnings it produced.
3. Make sure verification is complete, as a refund request still needs ID submitted within 5 days, and documents are only accepted in Latin or Cyrillic script before video verification is required.
4. Check your balance by signing in to your account, then send the closure request through 24/7 live chat or email using the Contact button on any page.
5. Expect a confirmation message once we close the account; a refund of any unplayed balance follows, minus an admin fee of up to 20% where it applies.

Following these steps in order keeps the closure itself quick, since the balance and bonus questions are already settled before support processes the request.