Velobet Privacy Policy and Data Protection

How Casino Velobet Protects Your Data

At Casino Velobet we collect only what registration and verification require. At sign-up we ask for an email address, a username that cannot later be changed, and a password of at least 8 characters with one capital letter and one alphanumeric character. Once you move beyond crypto deposits and complete your profile under My Account, we also hold your first name, last name, date of birth, mobile number, country, city and address.

Why we collect it

This information lets us open and secure your account, process deposits and withdrawals, and meet the verification duties tied to our Curaçao governing law. Crypto payments are available immediately after sign-up, while other payment methods require the completed profile first, which is why the extra fields exist.

For identity checks we may request your name, email and date of birth alongside an ID or passport and a proof of residence no older than three months. If your documents are not in Latin or Cyrillic script, we carry out a video verification instead. Verification is usually completed within 48 hours, and we keep these records for 10 years as part of our compliance obligations.

Data We Hold and Retention Periods

The table below sets out the categories of information we process and the timeframes that apply to each, based on our registration and verification rules.

These periods reflect the minimum age of 18 and the verification duties that apply to every player, regardless of the payment method chosen.

Your Rights Over Account Information

As a registered player you hold a number of concrete rights and controls over the information you give us.

• Review and update your personal information under My Account at any time before it is used for a payout.
• Request account limits or a time-out through our 24/7 support, which reopens automatically once the chosen period ends.
• Apply for self-exclusion lasting between 6 months and 5 years by email, with 6 months applied by default if no period is stated.
• Contact us through the 'Contact' button on every page, or via live chat, for any question about your stored data.
• Request a refund of unplayed funds within 14 days, or 30 days if your account was accessed by someone else, subject to ID submission within 5 days.

For broader context on the offers and terms tied to your account, see our casino overview, and for questions on access itself, our sign-in help covers password recovery.

Account Closure and Restricted Territories

Certain accounts are closed for reasons tied directly to data and compliance rather than gameplay. Players connecting from Russia or Belarus have their accounts closed with the balance retained, and players in Georgia have their accounts closed with deposits refunded minus 20%. We do not accept registrations from Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the USA and its dependencies, or any FATF blacklisted country.

Shared wallets or accounts between players lead to closure and a 20% settlement fee, since ownership of payment details must match the account holder. PEP accounts may also be closed, with a 20% administration fee applied to any returned deposits. These checks sit alongside the payment and verification processes described under banking and withdrawals.

Our fairness commitments extend to the technical side of data handling too: our random number generation is certified by an accredited lab and backed by a provably fair commitment scheme, giving every recorded game result a verifiable basis.